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Returns

RETURNS

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 3-5 business days from the date that it is placed.
For any reason, customers can return the order. idgad.co accepts exchanges (no refunds) within 7 days from the receipt of the merchandise. 

Items must be returned in the same original conditions, neatly packed and with the return tag still attached. 
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged. 
In order to start the exchange process the customers can contact the IDGAD customer care team via email at support@idgad.co stating the order number and reason for return.
Please follow the instructions given by the customer care team while sending your return back to IDGAD avoiding any discrepancy. 
Item/s that will not match IDGAD’s return policy will not be taken into consideration and send back to the customer at his own cost. 

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (tags, wraps etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached.The IDGAD packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by IDGAD in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
We have made every effort to display the colors of our products that appear on idgad.co as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.